A Seamless and Considered Service
From the moment you contact us — whether by telephone or in person at our funeral home — you will be treated with care, discretion and compassion.
We will guide you through every stage of the arrangements, providing clear advice and taking care of the practical details on your behalf.
When your loved one comes into our care, they will be treated with dignity, respect and the utmost care. If you wish, they may rest in our private Chapel of Rest, giving you and your family the opportunity to spend time with them in peaceful surroundings.
At a time and place convenient to you, one of our experienced funeral directors will meet with you personally to discuss your wishes. Together, we will arrange a funeral that reflects the life, personality and wishes of your loved one, while taking into consideration the needs and wishes of your family.
Whether the death has occurred at home, in a hospice, nursing home or hospital, we will make the necessary arrangements to bring your loved one into our care promptly, professionally and sensitively.
Our care does not end when the funeral is over. We remain available to you for as long as you need us.
The Role of the Medical Examiner
We understand that losing someone can leave you with many questions. The arrangements following a death can sometimes seem complicated, so we believe it is important that families understand what happens.
Since 9 September 2024, all deaths in England and Wales that are not referred to a coroner are independently reviewed by a Medical Examiner.
A Medical Examiner is an independent senior doctor who reviews the circumstances and proposed cause of death, helping to ensure that the medical certificate of cause of death is completed accurately and appropriately.
What happens?
The attending doctor prepares the medical information relating to the death and refers it for independent review.
The Medical Examiner reviews the proposed cause of death and the relevant circumstances.
The Medical Examiner may contact the family. This gives you an opportunity to ask questions, raise concerns or provide information that may be relevant.
If further investigation is required, the Medical Examiner can advise whether the death should be referred to the coroner.
Once the Medical Examiner's review is complete, the necessary documentation can be issued so that the death can be registered with the Registrar.
The attending doctor prepares the medical information relating to the death and refers it for independent review.
The Medical Examiner reviews the proposed cause of death and the relevant circumstances.
The Medical Examiner may contact the family. This gives you an opportunity to ask questions, raise concerns or provide information that may be relevant.
If further investigation is required, the Medical Examiner can advise whether the death should be referred to the coroner.
Once the Medical Examiner's review is complete, the necessary documentation can be issued so that the death can be registered with the Registrar.
The Medical Examiner system provides an additional level of independent scrutiny, transparency and reassurance for families at an already difficult time.
We're here to help
We can guide you through the funeral arrangements and explain what needs to happen following a death. If you are unsure about any part of the process, please ask us. We are here to make things as clear and straightforward as possible.